DOG BOARDING & DAYACRE

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TERMS & CONDITIONS (“the contract”)

 

1. Booking

1.1. All services are charged at day rate (max 10hrs) or overnight rate (max 24hr).

1.2. Bank Holidays, Christmas, New Year and Easter may incur additional fees which you will be advised of at the time of booking.

1.3. Prior to Daycare reservations being made, a 2 hour 'Meet & Greet' consultation is required for all new clients, free of charge.

1.4. Prior to overnight boarding reservations, an overnight 'Trial Session' consultation is required for all new clients, chargeable to the client at 50% of the listed boarding rate.

1.5. All Daycare spaces are booked at the beginning of each month and paid weekly in advance to secure your pet’s slot.

1.6. The Pet Service Provider does not accept males that have not been neutered.

1.7. The Pet Service Provider doesn’t not accept dogs under the age of 9 months

 

2. Cancellations

2.1. In the event of overnight boarding, cancellations that are notified to the Pet Service Provider at least 28 days prior to the start of the booking period, all fees less the non-refundable deposit, will be refunded, or held over for subsequent bookings.

2.2. Any Overnight Boarding bookings that are cancelled between 14 and 27 days before the start date of the booking, will require 50% payment for services.  Any overnight booking cancelled between 48 hours and 13 days will require 75% payment for services.

2.3. All Overnight Boarding bookings cancelled within 48 hours will be payable in full.

2.4. All Daycare Bookings require full payment for each week in advance. Any cancellation during the week is non-refundable.

2.5. The client agrees to pay at the beginning of each week for their daycare days, requested at the beginning of each month, in order to keep the available slot open for their pet. If a client wishes to stop using their allocated day at anytime, this will then be made available to other clients waiting for available places for all future bookings.

2.6. If the Pet Service Provider, cannot provide the service agreed, we will endeavour to give 24 hours notice.

 

3. Aggressive Animals

3.1. The Pet Service Provider will not accept aggressive animals.

3.2. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite, injure or maim another animal or person.

3.3. Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behaviours present themselves or if their dog(s) has the potential to cause harm to any individual or pet(s).

3.4. The Pet Service Provider reserves the right to not accept unruly, destructive or untrained dogs.

3.5. If the client’s dog(s), whilst being boarded, shows aggressive tendencies towards the Pet Service Provider or their family, or should its behaviour become unacceptable or a nuisance, the client agrees that he/she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to a transfer charge.

 

4. Unforeseen Purchases

In the event that additional items need to be purchased in the absence of the client – i.e. pet food, medication or other necessary items that contribute to the health and wellbeing of your pet, the Pet Service Provider will purchase these and retain the receipt, The Client is responsible for reimbursement of these items on their return.

 

5. Updates

Please inform the Pet Service Provider of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

 

6. Privacy Policy

6.1. All of your information will be kept private and confidential.

6.2. The Pet Service Provider highly respects its clients’ right to privacy.

6.3. All records are stored in compliance with the Data (Use and Access) Act 2025.

 

7. Insurance

7.1. All reasonable care is taken to ensure the integrity and suitability of the care provided.

7.2. The Pet Service Provider has valid public liability insurance, for the peace of mind of its clients.

7.3. The Pet Service Provider recommends that you purchase your own separate pet insurance.

 

8. Medication/Vaccinations/Immunisations

8.1. The Pet Service Provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.

8.2. Under no circumstances will the Pet Service Provider board any pet that has any form of active contagious illness.

8.3. The Pet Service Provider requires a copy of a valid vaccination certificate before any dog can visit the premises.

8.4. If the Pet Service Provider is bitten or exposed to any disease or ailment received from the clients dog(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.

8.5. The Pet Service Provider requires all dogs to be on a flea and worm treatment plan.

8.6. The Pet Service Provider does not insist on the Kennel Cough vaccination. However, if the vaccination/booster is given, the Pet Service Provider requires 4 full weeks before the dog can be allowed on its premises. The Pet Service Provider reserves the right to refuse a dog entry if verification of the date of vaccination/booster cannot be provided.

 

9. Collars/Leads

9.1. Please provide secure collars with appropriate tags for all visits. The Pet Service Provider will attach it’s own tag with address and phone number during your dog’s stay.

9.2. The Pet Service Provider will provide its own leads.

 

10. Changes to return date

10.1. The Pet Service Provider carefully schedules its time to serve you and its other clients, therefore, there are no refunds or credits for early returns or last-minute changes to pet care.

10.2. In the event that the client is delayed on return, they must inform the Pet Service Provider immediately, and the Pet Service Provider will use its best endeavours to make alternative arrangements for continued cover, even the original carer is unable to continue with care following the assignment end date.

 

11. Payment

11.1. The pet service provider accepts cash, credit/debit card payment or bank transfer.

11.2. Daycare Bookings must all be paid for in full on receipt of invoice at the beginning of each week.

11.3. A 50% deposit of the total sum due is payable to the Pet Service Provider at the time of booking for all overnight boarding bookings.

11.4. The remaining balance is due 48hrs before the first date of the booking.

11.5. Where services are required long term, the client may make payment on a monthly basis.

11.6. Where payment is not received in accordance with these terms and conditions of business, the Pet Service Provider reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.

 

12. Fire / Emergency Precautions

12.1 Smoke detectors are installed on the premises with regular checks being undertaken to ensure their effectiveness. Free standing heaters are not used on the premises. The Premises has an open flame gas powered fireplace which is not to be used unless the dogs are supervised, in any event, an appropriate fireguard must always be in place. All gas appliances are serviced on an annual basis by a Gas Safe registered engineer.

12.2 The Pet Service Provider must know the location of all dogs within its premises at all times.

12.3 A fire extinguisher and fire blanket is available on the premises and accessible at all times.

12.4 All doors to rooms where dogs are boarded must be kept shut at night.

12.5 All electrical installations and appliances must be maintained in a safe condition. No unsupervised dog must be left in a room with loose or trailing cables or wires.

12.6 All heating appliances must be free of risk of fire as is reasonably practicable. There must be no regular or routine use of freestanding gas or oil appliances.

12.7 Arrangements must be made whereby spare keys can be obtained to allow access to the premises in the event of an emergency.

 

13. Liability

The pet service provider shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.

 

14. Transportation

14.1. Dogs can be transported to and from a clients home, to a place for daily exercise and to or from the vets in accordance with the regulations laid down in current legislation (The Welfare of Animals (Transport) (England) Order 2006).

14.2. Dogs will be transported either in the back of a van in a secure dog cage or secured safely in the front of a van, waring harness attached to a seat buckle.

14.3. Dogs will be transported for a maximum of 45 minutes and all journeys will be planned in advance to minimise delays due to traffic.

 

15. Feeding

All dogs will be fed separately, where necessary, to avoid any aggression. No food enrichment toys will be used when dogs are all together.

  

16. Crates

16.1. Dogs will only be kept in crates if it forms part of their normal routine, and only with prior consent from the owner

16.2. All crates will be left open to allow the dog to move in and out freely and in accordance with the regulations laid down in current legislation (The Welfare of Animals (Transport) (England) Order 2006).

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DOG GROOMING

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1.Cancellations

 

1.1. In the event of a grooming cancellation that is notified to us 48 hours or more prior to the start of the booking period, all fees will be refunded in full, or held over for subsequent bookings.

1.2. Any grooming bookings that are cancelled with less than 48 hours notice before the start date of the booking, will require 50% payment for services.

1.3. If the pet service provider, cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours notice.

 

2. Neglected and Matted Coats

 

In the event that your dog's coat needs to be clipped down to release it from matting or coat neglect, you agree that the pet service provider is not liable for any post-grooming effects of this procedure, which is not without risk. Should further grooming at cost be needed to ensure your dog is free from discomfort, the pet service provider will explain your options before the grooming occurs and the procedure will be explained in detail during your dog's consultation.

 

3. Pets with fleas

 

To protect the salon and clients, the pet service provider does not permit dogs to enter with known flea issues. If fleas are discovered during your pets groom, the pet service provider will call you to advise of an additional £10 non-negotiable flea charge. This additional charge covers the eradication of fleas from you dog by way of a flea bath using specialised flea shampoo. You agree that this must be carried out before the pet service provider can continue the grooming process. It also covers the pet service providers deep cleaning protocol post-groom.

In cases where you request a flea eradication service, the pet service provider and its staff will provide an extended consultation to ensure all health, skin and medical matters are discussed. You agree that only dogs who are known to be in good overall health, and those who have no known history of a reaction to flea eradication products, can receive this service. This application service is offered to support the prevention of flea burdens; therefore, this is not applicable to those with an active flea issue. The pet service provider reserves the right to decline the service and recommend a veterinary consultation where the necessary requirements cannot be met.